Terms & Conditions | Calm Connect Therapy

1. Definitions

“We”, “us”, “our” refers to Calm Connect Therapy and Aakriti Malik.
“You”, “your”, “client”, “user” refers to any individual accessing this website or therapy services.

2. Use of Website Content

All materials on this website—text, images, design, and branding—are the intellectual property of Calm Connect Therapy unless otherwise stated. You may not copy, distribute, or republish any content without prior written permission.

You may use the website for personal, non-commercial purposes only. Any misuse or unauthorised use may result in legal action.

3. Therapy Scope & Limitations

Calm Connect Therapy provides psychological services, including individual therapy for adults.
These services:

Are not a crisis or emergency service
Do not include medical advice, diagnoses for legal purposes, or court reports
Are not a substitute for psychiatric or medical intervention

If you require immediate support, please contact emergency services or your local mental health crisis team.

4. Booking & Cancellations

Sessions are by appointment only.
Cancellations must be made with at least 24 hours’ notice.
Late cancellations or missed appointments will be charged the full session fee.
All session packages are strictly valid for a duration of the number of weeks from the date of purchase. E.g. 4/8/10 sessions are valid for 4/8/10 weeks from date of purchase respectively.
No refunds are issued for any bookings once purchased.
Calm Connect Therapy reserves the right to cancel or reschedule appointments in unforeseen circumstances.

5. Fees & Payment

Fees are outlined on the Fees page and are subject to change with notice.
Payment is required on or before the day of the session via bank transfer (details provided on invoice).
Invoices may be issued following services rendered.
Failure to pay may result in cancellation of future appointments.

6. Confidentiality & Privacy

All therapy sessions are confidential, in accordance with the New Zealand Psychologists Code of Ethics and the Health Information Privacy Code 2020.

Exceptions apply if:

There is a serious and immediate risk of harm to yourself or others
There is a legal obligation (e.g., court order, child protection concerns)

All personal data is stored securely and not shared with third parties, except as required by law.

7. Online Therapy Disclaimer

Online therapy is conducted via secure, encrypted platforms. However, you acknowledge that:

There is a small inherent risk of technical failure or data breach
You are responsible for ensuring a private, quiet space and stable internet connection during your sessions

We are not liable for interruptions, technical delays, or issues beyond our control.

8. Termination of Services

You may end therapy at any time. If therapy is paused or terminated by either party, remaining pre-paid sessions (if applicable) are non-refundable but may be held for future use (within 6 months).
Calm Connect Therapy also reserves the right to terminate services where therapeutic boundaries are compromised or if another service would better meet your needs.

9. Acceptable Use of Website

You agree not to misuse the website, including but not limited to:

Uploading harmful or illegal content
Attempting to breach website security
Sending unsolicited or misleading messages

Any such actions may result in denial of access and possible legal action.

10. Limitation of Liability

While every effort is made to provide a safe and effective therapeutic experience, Calm Connect Therapy is not liable for:

Any decisions you make based on therapy or website content
Technical failures related to online therapy
Indirect or consequential losses due to therapy, website use, or interruption of services

11. Governing Law

These Terms shall be governed by the laws of New Zealand. Any disputes shall be handled under NZ jurisdiction.

12. Changes to Terms

These Terms may be updated periodically. Please check this page for the latest version. Continued use of the website or services implies agreement with any updated terms.

13. Contact

If you have any questions about these Terms, please contact:

Aakriti Malik – aakriti@calmconnecttherapy.com