Privacy Policy

1. What We Collect

We may collect the following personal information:

• Your name, email address, phone number
• Information shared through the website’s enquiry form: your age, the city you live in, your occupation, the service and session format you’re interested in, how you heard about Calm Connect Therapy, the name and role of anyone who referred you, and your message
• Information shared by email
• Notes or details provided during therapy sessions
• Booking preferences and payment details

We only collect what is necessary to provide safe, personalised support.

2. How We Collect It

Information is collected when you:

• Fill out a contact or enquiry form
• Communicate with us by email, phone, or in session
• Book an appointment or request information
• Engage in therapy services

3. Why We Collect It

Your information helps us:

• Provide therapy in a safe, informed, and ethical way
• Respond to enquiries or appointment requests
• Manage bookings and session history
• Maintain contact and continuity of care

We do not use your information for marketing unless you explicitly opt-in.

4. How We Store It

All information is stored securely using password-protected systems and encrypted platforms. Physical or digital records are accessible only to Aakriti Malik and are managed with strict confidentiality.

5. Sharing Your Information

Your information will not be shared with third parties unless:

• You provide explicit consent
• There is serious and immediate risk of harm
• It is required by law (e.g., a court order or statutory duty)

6. Your Rights

You have the right to:

• Request access to your personal information
• Ask for corrections if anything is inaccurate
• Withdraw consent to hold or use your data (with some clinical exceptions)

To request access or changes, contact:
aakriti@calmconnecttherapy.com

7. Website and Cookies

This website does not use cookies for tracking or advertising.

• Visitor statistics: we use Plausible Analytics to count visits and see which pages are read. Plausible sets no cookies and collects no personal information, so individual visitors can’t be identified.
• Enquiry form: messages sent through the form are delivered by email using Postmark, an email delivery service. Cloudflare Turnstile checks that the form is being sent by a person rather than an automated program. To prevent misuse, a scrambled (hashed) form of your IP address is kept for a short time to limit repeated submissions; it can’t be turned back into your address and is deleted automatically.
• Map: the map on the Contact page is a still image. The interactive Google map only loads if you choose “Show interactive map”, at which point Google may receive your IP address and set its own cookies.
• Fonts: some of the website’s fonts are served by Adobe Fonts, which receives basic technical information (such as your IP address) when a page loads.

The website is hosted by Cloudflare, which processes standard technical information (such as your IP address and browser type) to deliver and protect the site.

8. Contact

If you have any questions or concerns about your privacy, please get in touch:

Aakriti Malik
Email: aakriti@calmconnecttherapy.com